Strategy
Impact
Resolution
​Sarah Navarre | Principal Product Manager | Cybersecurity & Complex Systems
Driving strategy, impact, and resolution across products, programs, businesses and teams.
“Clarity, impact, and resolution drive every product or initiative I lead.”
Sarah Navarre
IT & Cybersecurity Product Management
Proven leadership in IT and cybersecurity across multiple sectors. Led teams in successful implementations of Azure AD B2C, cloud migrations, and vendor integrations for global finance, non-profit, and higher education organizations.
CyberSecurity-IDAAS
(Identity-As-A- Service)
Principal Product Manager
Fidelity Investments
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Led a team made up of 10+ technical experts. Our team provides a secure identity/authentication platform using Azure AD B2C at Fidelity.
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Created the vision, KPI/metrics, and roadmap for the team, strategy of the product, plus backlog grooming and ensuring alignment to larger initiatives.
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Developing less-experienced engineers and providing opportunity for leadership and development on the team and beyond to grow engineers with a variety of skill and knowledge.
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Extensive cross-functional collaboration between dependent teams to deliver value for new applications being developed requiring secure customer authentication.
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Extensive cross-functional collaboration between dependent teams to deliver value for new applications being developed requiring secure customer authentication.
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Intelligent Swarming/Incident Management
Principal Product Manager, Fidelity Investments
Lessons in Building High-Reliability Enterprise Platforms
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Building high-reliability enterprise platforms isn’t just about technology—it’s about people, processes, and operational design.
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During my time at Fidelity, I led the design and implementation of an intelligent swarming ITSM model that provided 24/7 follow-the-sun coverage across the US, India, and Ireland. Some key lessons I learned:
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Design for operational resilience from day one.
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Rotational staffing and cross-training reduce single points of failure and ensure knowledge is distributed.
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Process + automation = reduced operational drag.
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AI-enabled workflow automation brought incident backlogs down from ~100 tickets to consistently fewer than 5, freeing teams to focus on high-value work.
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Collaboration across teams is non-negotiable.
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Close partnership with engineering, security, UX, and operations ensures platforms are not only built but supported sustainably.
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High-reliability scales with intentional design.
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Follow-the-sun coverage, escalation protocols, and skill-based swarming allowed us to serve millions of global users while maintaining compliance and performance.
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Metrics drive trust and improvement.
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Tracking MTTR, backlog reduction, and onboarding speed helped demonstrate measurable impact to stakeholders.
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The same principles applied to identity platforms and Azure AD B2C onboarding, where process, automation, and high-reliability design reduced onboarding timelines from 9–12 months to ~6 weeks.
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Building platforms that scale reliably isn’t easy, but when done right, it accelerates business outcomes, reduces operational risk, and keeps teams engaged and supported.
Integrations, APIs
Senior Product Manager
Western Governor's University
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Partner with stakeholders to develop and deliver software features focused on delivering business value using Agile methodology including roadmap, project plan, communications plan and stakeholder updates.
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Collaborate with cross-functional and development teams to provide launch and rollout of major initiatives and enabling technology, often to over 120,000 users at a time.Lead, as product manager, a development team of 13 members of dev, QA, UI/UX, and Cloud Engineer by defining deliverables, breaking work into manageable chunks, and prioritization to ensure timely delivery within budget and meeting customer expectations.
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Actively collaborating with customers to create, plan, and design activities and initiatives while building lasting long-term relationships.
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My focus is always to build long-term relationships one successful launch at a time. Data-driven decision- making using metrics and KPIs available, always building in success measures to every initiative.
Intranet Services/SharePoint, Office365
Church of Jesus Christ of Latter Day Saints
Project Manager, Migrations
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Managed a team of 12 migrators and Quality Assurance professionals throughout the full project cycle.
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Championed results for the full scope of a ~$600k project involving ~1100 SharePoint migrations on-premises sites to Office365 platform, exceeded expectations in that less than 3% of sites remain on-premises servers.
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Developed and refined a process roadmap based on best practices, successes, learnings, and historical information for any SharePoint migrations going forward.
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Provided weekly stakeholder status reports on project progress.
